Support

Common questions

Getting help

Email support@lumenlings.com and describe what happened. Settings → About shows the version at the bottom, and Contact Support there fills it in for you. If it is a particular puzzle, open Settings while you are on it and use Send feedback — that names the board in the subject line, which is usually the difference between a guess and a fix.

I paid to remove ads and they came back

Open Settings and tap Restore Purchase. Ownership lives with the Google account that bought it, so make sure the device is signed in to that account. Restoring needs a connection, because the app asks Google Play rather than trusting anything stored on the phone.

I lost my progress

Progress is stored on your device. Android may restore it from an encrypted backup when you reinstall, depending on your device and backup settings. Clearing app storage deletes the local copy. We do not hold a copy to restore for you.

I want to change my choice about ads

Settings → Privacy Preference reopens the consent form wherever your region uses one. Removing ads with the one-time purchase stops the banner and the between-level ads entirely.

The Daily reminder is annoying

Settings → Daily reminder turns it on or off. It is a local notification at 9:00 AM in your device's time zone. If your device has blocked notifications for Lumenlings, enable them in Android Settings before switching the reminder on.

Reporting something serious

If the game will not start, loses data, or charges you incorrectly, email support@lumenlings.com with the word "urgent" in the subject. Billing problems can also be raised directly with Google Play, which handles refunds.